Return & Refund Policy
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to firstname.lastname@example.org. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 15 days of the product received date. Customer is responsible for return shipping. Please submit your request to email@example.com or call (800) 683-4852 to speak to Customer Service.
TERMS OF SALE AND REFUND POLICY
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 15-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 15 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
15 DAY SATISFACTION GUARANTEE POLICY
Doc Patels stand behind our products 100%. We take “Curated By Doctors” seriously and work hard to ensure that our quality is unmatched and in a class of it’s own. Thousands of our customers agree that this difference is something you will experience with the consistency you expect. We’ve taken the time to make sure each batch will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 15 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.
DAMAGE DUE TO FREIGHT OR SHIPPING
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.